360 Elements does not accept cheques or cash for payment. All invoices must be paid electronically using one of the following methods: Credit Card, EFT, Interac eTransfer, or Paypal.
All payments are processed using SSL encryption with our PCI-compliant payment processors: Authorize.net (for Credit Cards) or Paypal. 360 Elements does not store/retain raw credit card info on its local infrastructure. For subscriptions services, credit card details are tokenized and stored at the payment processor.
Subscription-based services will be auto-charged on the 1st of every month, in USD or CAD currency at the time of registration. New subscriptions starting after the first of the month will be pro-rated to the end of the month.
Add-ons: A 15-day moneyback guarantee will be provided for software/add-ons, pending proof that the customer has deleted and removed the code from their server.
Cancellations: All subscription-based cancellations require 30 days notice. Managed service contracts require 60 days notice.
Suspenson: In the event of non-payment or delayed payment, we reserve the right to suspend service after 45 days until payment is received in full. This inclues suspension of addons or produts sold where an active license is required.
Interest: Late invoices will be subject to a late fee of 2% monthly (24% per annum). Late payment charges may be applied to any unpaid balances 30 days after the due date.
Subscriptions and addons purchased online will be processed within 1 business day. In the event that you do not receive an order confirmation, please contact us.