360 Elements

Legal / Policies


Payment Methods

360 Elements does not accept cheques or cash for payment. All invoices must be paid electronically using one of the following methods: Credit Card, EFT, Interac eTransfer, or Paypal.

Payment Security

All payments are processed using SSL encryption with our PCI-compliant payment processors: Authorize.net (for Credit Cards) or Paypal. 360 Elements does not store/retain raw credit card info on its local infrastructure. For subscriptions services, credit card details are tokenized and stored at the payment processor.

Subscriptions

Subscription-based services will be auto-charged on the 1st of every month, in USD or CAD currency at the time of registration. New subscriptions starting after the first of the month will be pro-rated to the end of the month.

Returns / Disputes

Add-ons: A 15-day moneyback guarantee will be provided for software/add-ons, pending proof that the customer has deleted and removed the code from their server.

Cancellations: All subscription-based cancellations require 30 days notice. Managed service contracts require 60 days notice.

Late Payment

Suspenson: In the event of non-payment or delayed payment, we reserve the right to suspend service after 45 days until payment is received in full. This inclues suspension of addons or produts sold where an active license is required.

Interest: Late invoices will be subject to a late fee of 2% monthly (24% per annum). Late payment charges may be applied to any unpaid balances 30 days after the due date.


What information we collect
  • We collect information from you when you register on our site, subscribe or buy a product/service.
  • You may be asked to enter your name, e-mail address, shipping and billing address. Purchases will require a billing address for the credit card associated with your purchase.
  • Credit card data is collected at the time of subscription, tokenized and then retained with the payment processor. 360 Elements does not store your raw credit card digitally or on paper. This is in accordiance with PCI compliance best practices.
Protection of information
  • We use SSL encryption when any customer information is handled.
  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
  • We will only release your information when required to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Consent to policy

By using our site, and purchasing products/services from 360 Elements, you are consenting to the terms and conditions found herein our privacy policy.


Processing Times

Subscriptions and addons purchased online will be processed within 1 business day. In the event that you do not receive an order confirmation, please contact us.